2015-01-13-16523 - Serv Req - EMEA Order ARUN Issue - (Chris by 2015-01-13) #ProductionBreakFix #SDSupportOrderEntry #EMEA #SDSupportARUN

2015-01-13 - 16523 - Service Request - EMEA Order ARUN Issue

Problem Summary

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EMEA Order ARUN Issue

Admin Info

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Purpose	EMEA Order ARUN Issue
Requested by	Christine
Issue Date	01-13-2015
Resolved by	Surya Basa
Resolved Date	01-14-2014
Document Status	Resolved

Detailed Problem Description

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Two orders 2076720 and 2082317 for EMEA did not automatically allocate via the nightly batch job. Please research why this occurred.

Solution Analysis and Recommendations

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No specific reason could be attributed to the issue, the SO's didn't appear in the ARUN exception logs after 1/8 though they appeared in the simulation ARUN (1552881).

Further analysis of the exception reports the following day didn't provide any insight to the issue.

Resolution

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The orders were manually allocated and deliveries were dropped as they were on high priority.

Release Information

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Provide link here to Release Notes if Technical Objects were changed

NA